Posted By AUTHOR on 12/18/2017 in Law Tips

What to Do When You're Mad at Your Lawyer

What to Do When You're Mad at Your Lawyer

It is frustrating when you are dissatisfied with your lawyer or her work -- especially if you don't know what to do about it. Here are some strategies for dealing with common problems that arise during legal representation.

The Lawyer Won't Communicate

This distressingly common problem doesn't have an easy solution. A lawyer who doesn't return phone calls or communicate with you for an extended period of time may be guilty of abandoning you -- a violation of attorneys' ethical obligations. But that's for a bar association to determine (if you register a complaint), and it won't do you much good in the short term.

If your lawyer doesn't seem to be working on your case, sending a polite but firm letter laying out your concerns should get your lawyer's attention. Don't threaten to file a malpractice lawsuit or complain to the bar association; such threats will probably make your lawyer angry and defensive, not attentive.

If your lawyer does not respond, or subsequent meetings or conversations are not fruitful, consider suggesting mediation to work out your communication problems if you still want this lawyer to represent you. A bad deskside manner doesn't mean that the lawyer isn't an excellent lawyer, and it can be difficult to find a new one in the middle of a case.

If you conclude that you simply can't work with your lawyer anymore, fire them and find an attorney that is more easy to work with. You may also want to have a second lawyer evaluate your first lawyer's actions and advise you about paying (or refusing to pay) any bill you receive, filing a complaint with your state lawyer discipline agency, or suing the lawyer for malpractice.

The Lawyer Is Dishonest or Totally Incompetent

If your lawyer has actually stolen from you or acted with gross incompetence, the authorities in charge of disciplining lawyers in your state should show some interest.

File a complaint with your state's lawyer discipline agency. Every state has an agency responsible for licensing and disciplining lawyers. In most states, it's the bar association; in others, the state supreme court. The agency is most likely to take action if your lawyer has failed to pay you money that you won in a settlement or lawsuit, made some egregious error such as failing to show up in court, didn't do legal work you paid for, committed a crime, or has a drug or alcohol abuse problem.

Unfortunately, these state agencies are famous for moving at a slow pace, not pursuing complaints vigorously, and communicating poorly with people who file complaints. Still, it is important to report a legal skunk. Many agencies wait until they have several similar complaints about a particular attorney before taking action.

Getting compensated. State bar associations are primarily concerned with punishing lawyers (though rarely severely), not compensating clients. But all states except Maine, New Mexico, and Tennessee do have funds from which they may reimburse clients whose attorneys stole from them.

You're Concerned About the Lawyer's Work

It's often hard for a client to know whether or not a lawyer is doing a good job. But if you think your lawyer's ability leaves something to be desired, investigate -- before it's too late.

Communicate. If your lawyer doesn't seem to be working on your case, talk to your lawyer and explain your concerns.

Get your file. If you can't find out what has (and has not) been done, you need to get hold of your file. You can read it in your lawyer's office or ask your lawyer to send you copies of everything -- all correspondence and everything filed with the court or recorded with a government agency.

If you've already ended your relationship with the lawyer, you need your file pronto to make sure all deadlines are met, mistakes are repaired, and the matter keeps moving. If the lawyer is unresponsive and the matter involves a lawsuit, go to the courthouse and look at your case file, which contains all the papers that have actually been filed with the court.

If you've hired a new lawyer, ask her for help in getting your file. Also, ask your state bar association for assistance. If that doesn't work, as a last resort you may need to sue your lawyer in small claims court, asking the court for money to compensate you for what you've spent on redoing work in the file or trying to get the file.

Research. If you're not satisfied with your lawyer's strategy decisions or with the arguments the lawyer has been making on your behalf, you may even want to go to the law library and do some reading to educate yourself about your legal problem.

Get a second opinion. If you've got serious doubts about how your case is being handled, see a second attorney. Second opinions are relatively inexpensive -- an hour or two of a lawyer's time spent talking to you plus any time spent reviewing papers. And they are often very valuable in helping you decide whether to stay with your current lawyer or change to someone better suited to the task.

The more you can tell and show the second lawyer about your case, the better advice you will get about whether your case is being handled correctly and what might be done differently. Keep in mind, though, that no two lawyers handle a case in exactly the same way, and that a second opinion is usually a cursory review, not a comprehensive analysis.

Fire your lawyer. It's your absolute right to fire your lawyer at any time for any reason. Give it serious consideration if you're convinced the lawyer is doing a bad job or if your relationship with the lawyer has become intolerable.

But dumping a bad lawyer can be expensive. If you hire a new lawyer, you'll have to pay him or her to get up to speed on your case. If the first lawyer hasn't done much, this shouldn't cost a lot. But if you have a trial scheduled for three weeks from now, your new lawyer will have a monumental and time-consuming job.

Sue for malpractice. If you lost money because of the way your lawyer handled your case, consider suing for malpractice. Know, however, that it is not an easy task. You must prove two things:

  • your lawyer messed up and

  • you would have won your case otherwise.

It's not enough to show that your lawyer made a mistake -- you must show that the mistake caused you financial loss that you would not have suffered if your lawyer had handled your case properly in the first place.

If you want to sue for legal malpractice, do it as quickly as possible. A common defense raised by attorneys sued for malpractice is that the client waited too long to sue. And because this area of the law can be surprisingly complicated and confusing, there's often plenty of room for argument.

Legal malpractice cases are expensive to pursue, so do some investigating before you dive in. There's no point in suing if the lawyer doesn't have either malpractice insurance or valuable assets from which to pay you if you win.

Most problems that people have with their lawyers fall into four categories: communication problems, competence problems, ethical problems, and fee problems. It's rare, however, that clients have just one problem -- usually, problems spill over into two or more categories.

Here are some basic rules on what you have a right to expect from your lawyer in each of these areas.

Communication

Communication problems can cause you to think you have a bad lawyer when you don't, or that your lawyer is doing a bad job when she isn't.

Your lawyer should give you a basic description of your legal matter and let you know what problems to expect, how they'll be handled, and when things will happen. And of course, your lawyer should promptly return phone calls and answer your questions -- basic courtesies that many lawyers commonly ignore because they are so busy.

Competence

It's a big shock to most people that there is no guarantee of competence when you hire a lawyer. Sure, all lawyers have passed a bar exam, but one test, given at the very beginning of a lawyer's career, isn't all that significant. And if you complain to a bar association that your lawyer is incompetent, all you are likely to get in return is a shrug. Bar associations go after lawyers who steal or violate specific ethical rules -- not lawyers who just aren't very good.

If, however, your lawyer makes a mistake in handling your legal matter that no reasonable attorney would have made and you lost money because of it, it is called malpractice, and you can sue. The mistake can be a failure to do something, such as not filing a lawsuit on time, or doing something the lawyer should not have done, such as representing a business in bankruptcy while representing an investor negotiating to buy the business. Malpractice suits, unfortunately, are expensive to bring and tough to win. 

Ethics

Each state has ethical laws that bind lawyers. Commonly, these rules require lawyers to:

  • represent their clients with undivided loyalty
  • keep their clients' confidences
  • represent their clients competently
  • represent their clients within the bounds of the law, and
  • put their clients' interests ahead of their own.

Each state has a lawyer discipline agency that is supposed to enforce these rules. If a lawyer violates a rule, the agency can impose monetary fines, require the lawyer to make restitution (such as pay back stolen money), suspend a lawyer's license to practice law for a while, or disbar the attorney. Disbarment, however, is exceedingly rare, and is usually reserved for lawyers with a long record of stealing from clients.

Fees

Lawyers' bills, unsurprisingly, are one of the most common areas of contention with clients. Most complaints sound like one of the following:

  • My bill is too high, and it's not what we agreed to.
  • My bill isn't itemized. I have no idea what my lawyer claims to have done to earn it, and she won't discuss it with me.
  • My attorney did a terrible job, and I don't want to pay a big bill.
  • My attorney billed me top dollar for her time when I know a paralegal did most of the work.
  • My attorney padded his bill -- he billed me 30 minutes for every two-minute phone call, even when I called to protest earlier overbilling.

When you hire a lawyer, make sure that your fee agreement is in writing. That's the law in some states, and it's always a good idea. The agreement should specify how often you will be billed and should obligate the lawyer to provide an itemized statement. If you've agreed to pay your lawyer a contingency fee (the lawyer collects only if you win), be sure you know exactly how the fee is calculated and who pays for costs that arise while the lawsuit is in progress.


Obligations of Lawyers and Clients

Your lawyer should:

  • acknowledge that you are in charge
  • tell you what to expect
  • explain when things should happen
  • tell you what's important in your case
  • estimate what things will cost
  • help you analyze the cost-effectiveness of various strategies
  • explain delays or date changes
  • explain what your case is worth
  • explain the risks of going to trial versus settling
  • prepare you for your deposition, and
  • prepare you for your trial.

You should:

  • follow through on what you agree to do
  • prepare a written summary and chronology of events
  • tell your lawyer everything
  • understand that your lawyer has a duty to keep whatever you say confidential
  • inform your lawyer of new developments
  • respect your lawyer's time and schedule
  • provide requested information promptly
  • let your lawyer know if you'll be unavailable
  • help with research and leg work that doesn't require legal training
  • pay your bills, and
  • not expect your lawyer to be your friend.


Source: nolo.com

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